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Important Notice

We recently learned Amundi Pioneer’s phone number has been used as part of a spoofing scam perpetrated by certain bad actors unassociated with our firm. In conducting this scam these individuals are requesting social security numbers and/or other sensitive personal information in connection with a sweepstakes entry or other promotion. Such phone calls are not from Amundi Pioneer. We would never communicate with our clients or others in this manner. If you receive such a call, you should hang up and not provide any personal information. Please feel free to contact us directly with any questions or concerns. To learn more about similar scams and what you can do to prevent telemarketing fraud, please visit https://www.fcc.gov/consumers/guides/spoofing-and-caller-id »


Changing information on your account can be as easy as picking up the telephone, sending us a note in the mail or faxing us your instructions. Use the information presented here as a general guide. Your circumstances may vary; talk to your investment professional, or call one of our Customer Service Representatives at 1-800-225-6292 between 8:00 a.m and 7:00 p.m Eastern Time Monday - Friday. To update information about your investment professional, call one of our Customer Service Representatives at1-800-225-6292 For your protection, we will send you confirmation of changes made to your account. You should not send any personal or account information via electronic mail.

Manage your Account

Change Your Address or Phone Number

Change Your Address or Phone Number

Online

Log in for online account access, and you can manage your accounts and change your address of record. Click View My Accounts. See the "Change Address" link on the left side.

Click here to access your account

 

By Mail

Complete a Letter of Instruction and send to:

 

Pioneer Funds

P.O. Box 219427

Kansas City, MO 64121-9427

Click here to access forms and applications

 

By Fax

Complete a Letter of Instruction and fax it to:

1-800-225-4240.

Click here to access forms and applications

 

By Telephone

Call a Customer Service Representative at 1-800-225-6292. Have your 14-digit Amundi Pioneer account number and the last 4 digits of your social security number available so we can easily identify your account.

Change Your Name

Change Your Name

Requests to change a name must be made in writing.

 

To change a name on your account due to marriage, divorce or any similar reason, complete the Name Change Request Form and the Signature Validation Program Stamp, and mail them to:

 

Pioneer Funds

P.O. Box 219427

Kansas City, MO 64121-9427

 

Click here to access forms and applications

 

If you need additional information, please call one of our Customer Service Representatives at 1-800-225-6292.

Correcting a Tax Identification Number

Correcting a Tax Identification Number

To change a tax identification number entirely, you must request the change in writing, sign your letter and mail it to Amundi Pioneer.

 

By Mail

Send a completed Form W-9 (certifying your tax identification number) to Pioneer Funds, P.O. Box 219427, Kansas City, MO 64121-9427. Be sure to include your 14-digit Amundi Pioneer account number, social security number and phone number. To request a Form W-9 contact your investment professional, or call us at 1-800-225-6292.

 

  • If the tax identification number on your account statement or transaction confirmation is incorrect due to a typographical error, you may request the change by either of the following methods.

 

By Telephone

Call a Customer Service representative at 1-800-225-6292. Have your 14-digit Amundi Pioneer account number and correct tax identification number available so we can easily identify your account.

 

By Fax

Send your request to 1-800-225-4240. Be sure to include your 14-digit Amundi Pioneer account number, tax identification number and phone number.

Changing Your Bank Information

Changing Your Bank Information

Click below to learn more about updating your:

 

Automatic Investment Plan

Direct Deposit

Changing Your Distribution Options

Changing Your Distribution Options

Online

 

Log in for online account access, and you can manage your accounts and change your distribution options. Shareowners click View My Accounts, and see the "Distribution Options" link on the left side. Click here to access your account

 

By Telephone

Call a Customer Service Representative at 1-800-225-6292. Have your 14-digit Amundi Pioneer account number and the last 4 digits of your social security number available so we can easily identify your account.

 

By Mail

Send a note detailing the change to Pioneer Funds, P.O. Box 219427, Kansas City, MO 64121-9427. Be sure to include your 14-digit Amundi Pioneer account number, the last 4 digits of your social security number, day time and evening phone numbers.

 

By Fax

Send your request to 1-800-225-4240. Be sure to include your 14-digit Amundi Pioneer account number, the last 4 digits of your social security number, day time and evening phone numbers.

Important Information Concerning Dormant Accounts and Escheatment

Please review these Frequently Asked Questions ("FAQs") regarding escheatment which are being provided as a service to our shareholders and prospective shareholders. The FAQs are designed only to give general information on the issues covered. It is not intended to be a comprehensive summary of recent developments in the law governing escheatment, to exhaustively address the complex subject, provide legal advice, or render a legal opinion.

Need Assistance?

If you are encountering any problems accessing your accounts, an Amundi Pioneer Client Services Representative can help you.
 

Please Call:

401(K) / Uni-K
accounts:
   
   866-622-7815
 
All other accounts:    800-225-6292

Our Mail Address Information:

Regular Mail

 

Pioneer Funds

P. O. Box 219427

Kansas City, MO 64121-9427

 

Overnight Mail

 

Pioneer Funds

430 w 7th Street STE 219427

Kansas City, MO 64105-1407